Dishonesty and Incompetence at Vodacom

Further to my review, I wrote last week where I am now being charged for airtime for a "FREE" phone after I had already upgraded my contract. I had been told I must pay until the end of October and phone to cancel my "FREE" phone. Today I phoned only to get an illiterate called Kim on the phone from cancellations who could not enter my information correctly and said therefore my number cannot be canceled at this time - I must try again. With who, *********** staff?? They will never get it right. I should have been told about this "FREE" phone that was now going to acrue charges when I took out the new contract - oh sorry mistake....... Whose's mistake? *********** staff at Vodacom Fourways Mall. I want to cancel all contracts with Vodacom and get rid of the *******. They have changed their contracts from 24 to 21 months, phone, call you in to take a new contract, and then charge you for the old contract which is not complete - *****. *****ing.....