PN
Peter N

1 reviews | Active since Aug 2022

17 Aug 2022, 11:17

DISHONESTY AND ********** INTO A FALSELY NEW CONTRACT BY VODACOM

My cellphone contract started June 2020 only for the airtime R278.99. End of June 2022 the contract ended, but they deducted R419.00 27 July 2022. I went to Vodacom Westgate Mall to find out about this deduction, they said there is a new contract, I told them that I did not agree to any new contract. I went to the bank to reverse the deduction I phoned Vodacom to inform them that I went to Westgate (they informed me of a new contract that I don't know anything about it) and also told them that I went to the bank to reverse the payment. I informed them that I did not sign for a new contract and they should cancel it. They said in order for them to cancel I should pay R520.08, of which I don't know why I cant just pay this amount for nothing as the cost of living is very high. I have been sent from pillar to post trying to cancel this contract.

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2022, 12:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team