SM
Sepotlo M

1 reviews | Active since Dec 2016

19 Mar 2021, 19:47

Dishonestly by Vodacom

Goodday

On the last week of february 2021, I contacted vodacom with the intention of cancelling my existing contract with them because i was not receiving value for money because their data depleted quickly. A consultant offered (Renewal) the best offer which I have accepted and He told me that in March i will be paying a brand new instalment of R145 which was more cheaper. But to my surprise the installment this Month of March was doubled and when i enquire Vodacom told me that I am still entitled to pay for Handsets of my previous contract which is ending this March 2021. surprisingly I was told that my last instalment for handset will be May 2021. so my question is how do i pay handset that expired this month of March until May 2021. I am feeling misleaded by Vodacom. Can someone intervene.

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2021, 12:05
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team