dishonest/disgusting service

I am completely disgusted with the level of service I have been receiving from Vodacom. I requested that my contract be cancelled on the 30 of September. I was then convinced into downgrading and taking a top up package instead of cancelling my contract. On the 30th of September my services were suspended for no reason at all. Upon calling customer care they had told me that I had been billed R600 more than what i am usually billed for which is ridiculous. The reason for being billed extra was not made clear to me. The first person told me it was a penalty for downgrading my contract. The second person I spoke to told me that it was because I had to pay for both the top up package and my previous red package which didn't make sense at all. so I had to inconvenience myself by going into the branch only to find out that the discount which is usually provided to me for the passed 24 months has been taken away. For what reason?

After that I called into the cancellations branch on the 30th of September and i spoke to a lady by the name of Zanele at around 11.30 am . She said that she would assist me in cancelling all my contracts as I do not want to deal with dishonest people at Vodacom. She told me that I would need to reverse my upgrade and wait for the remainder of the day and call back at 5.30pm to cancel. When I phoned back at 5.30 I spoke to a gentlemen by the name of thabo and he told me that I can not cancel now as the reversal is still pending. He ensured me that I would be able to cancel the contract in the morning and i emphasised the fact that I wanted it done immediately as I do not want to pay for the contract at the end of October. When I called this morning (1st october) I spoke to Jason and he insisted that he would cancel the contract but it could only be done at the end of October and i would have to pay for the full amount at the end of this month. It seems like the people at vodacom lie just to save the deal and they dont listen at all to what the customer needs? How can this be resolved? I have been more than patient with Vodacom and have been a loyal client for many years now. This level of service is disgusting and is unacceptable.