Dishonest with misleading promises to get customers to retain contracts

Hi Francisco. I'm in the same situation with Vodacom. I have 2 voice lines and 2 data lines with them Around 27th of July 2021 I called cancelations department to cancel all contracts since I have lost my job and the monthly fee for the contracts was around R650.

I was told the following: a) 1 data & 1 voice had matured and would be terminated end July 2021. b) 2nd voice line was due to mature the next month in Aug 2021 and will be terminated last day of Aug 2021 c) 2nd data line is only due to mature on 26 Nov 2021. Even if I cancel I'll be liable for it so I said we can keep it until ts maturity and terminate it.

The same guy told me he's putting me through to someone cancelations to finalize the entire communication.

But I was put thru to Rerentions department and the young I spoke to convinced me to retain the 2 voice and 1 data lines at an incredible rate of;

Each voice line they'll retain everything had and give extra 1GB data at R84 each BUT for the 1st 3 months they'll gave me a COVID-19 relief whereby I'll pay R21 x 3 months for each voice Line, thereafter R84pm until 24th month.

The one data line she gave me double the data. I was on 20GB Day & 29GB Night which will be 40day and 40night at same price of R199pm BUT give me 75% discount to pay R49.75 for 3mths COVID19 relief.

She also told me she'll still give me COVID19 relief even on the number due to be terminated in Nov whereby id pay R52 for 3mths.

But in Aug the invoice came with a R589 bill. I called to query but was sent for pillar to post and eventually was told to go to the stores to listen to recordings because they don't have the recordings.

I went to stores and was told they also don't have recordings. I decided to contact the manager of the Vodashol we had used for our business for assistance. He also didn't have the recordings and we called Vodacom HO and ne shouted at them for making customers believe recordings are at the stores. The lady we spoke to then said she'll escalate the matter and manager will call me but that hasn't happened.

Today (20/09/21) I called 3 times and 2 times after explaining they cut off the line. But a collecyions agents at Vodacom persuades te matter and kept me with on line and spoke to Mduduzi in Cancelations. Brian in Upgrades wjo cut off the libe. We managed to know that Ismahil Matshotyane is the manager but jo one put us thru to him.

So frustrated. Is there Ombudsman to complain to?