Dishonest Vodacom Upgrade!

<p>What was supposed to be an easy upgrade on one of my contracts, turned out to be a dishonest disaster!</p> <p>I went to the Vodacom shop in Clearwater Mall to upgrade my wife’s phone and wanted to change the package from a Flexi200 to SmartS (on an iphone6).</p> <p>The person assisting me wrongly stipulated the contract as Flexi200, but after I pointed it out, he wrote above it SmartS.</p> <p>The photo copy machine did not work and at the time I did not thought of taking a picture of the contract – which was my own stupidity.</p> <p>As the shop was out of stock, I was promised to receive the phone within two days; which ended up being 1.5 weeks.</p> <p>To my surprise the new SmartS package was not activated, and the Vodacom Customer Care Centre and the shop in Clearwater Mall confirmed that it will only be activated from the start of the new month (1st of July).</p> <p>The 1st of July came and went, and when I queried it I was told that only the shop can resolve it.</p> <p>Needless to say, the contract could not be found as it was sent somewhere into the Vodacom organisation.</p> <p>Till today, I have not seen a copy of the contract………and to be honest, even without the contract, Vodacom should have amended the contract as I queried it numerous times directly after signing the contract.</p> <p>Based on this experience, I have decided not to waste any more time on getting this resolved, but rather to let this contract runs out, cancel all other contracts, and recommend to everyone I know to use another service provider. Not only is this bad service, but it’s also dishonest!</p>