AK
Andries K

1 reviews | Active since Jul 2023

23 May 2025, 09:41

Dishonest vodacom telesales staff

The dishonesty and the arrogance of the vodacom customer service is rediculous. It is so sad to see that such a dishonest company has such a large following in this country, for their success has made them arrogant. I called in to change three of my phone contracts to pay as you go.. the customer service agent tried to change my contract over to my daughters name.. i said no, we want it to be pay as you go.. luckily i was sitting inside the vodacom branch with my account open.. the agent inside the branch told me she just suspended my number.. because we didnt change the contract over to my daughter, she suspended my number.. i asked her why she did it, and she **** and said she never did it.. the moment I told her that i am inside a vodacom shop with my profile open.. she suddenly lifted the suspension.. it is ridiculous.. the vodacom customer service staff are arrogant and dishonest.. that whole process should take 2 minutes.. its a button she must press.. she kept me on the telephone line for 30 minutes.. it is sad to see that vodacom trains their staff to be so dishonest.. I will cancel all my contracts as well as my family contracts with Vodacom, and we will all switch over to MTN.. we are looking for honest business.. Vodacom is *************

0
Replies (1)
Vodacom
Vodacom's reply23 May 2025, 10:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team