kP
kim P
1 reviews | Active since Feb 2013
29 Nov 2022, 20:32
dishonest, useless, *******
I strongly advise against anyone thinking of signing up with Vodacom. A while ago I was offered a Fibre contract with them .. I have since found out there will be no fibre in my area till next year plus I get a warning that a third party has accessed all my personal information and I must watch banking / accounts etc. So I cancel the month to month agreement, send the router back unopened and receive a notice of cancellation in return. Last week they send me my first bill.. I I got hold of them and advised that the agreement was cancelled and yet today they still debit my account...
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
30 Nov 2022, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2022, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Dec 2022, 16:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to our Fibre team ,and based on the feedback received . We confirm a credit is processed and refunded , this will take 3 to 5 working days to reflect in your bank account. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2022, 16:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to our Fibre team ,and based on the feedback received . We confirm a credit is processed and refunded , this will take 3 to 5 working days to reflect in your bank account. Regards Consumer Website Team
Best regards,
