LTILII
Lenie Telling It Like It Is
1 reviews | Active since Aug 2015
15 Apr 2021, 12:40
Dishonest Upgrades
When Vodacom sales contact you for an upgrade, what they say you get and what you actually get is two different things. I spent over 30 min on the phone with them on 14/04/2021 and yet they have not listened to the recorded call and have not given me any answers regarding the missing item on my upgrade. Instead, they sent me from one department to another. I gave them 24 hours to resolve the issue, 24 hours later and no response from Vodacom. Highly ****ed off does not even begin to explain how I feel at this stage, especially since I've been a customer for 16 years.
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Replies (4)
Vodacom's replyOfficial
15 Apr 2021, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2021, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LTILII
Lenie Telling It Like It Is's updateReviewer Update
16 Apr 2021, 11:24I take it Vodacom has no intention to resolve the above issue as I have still not received a call......
LTILII
Lenie Telling It Like It Is's update16 Apr 2021, 11:24
Reviewer Update
I take it Vodacom has no intention to resolve the above issue as I have still not received a call......
LTILII
Lenie Telling It Like It Is's updateReviewer Update
19 Apr 2021, 13:51Dear Vodacom,
Your promise to call me has clearly fallen on deaf ears. It has been 4 days since my review, and 4 days since my complaint to your customer care department, and no-one wants to supply me with the sales call. Absolutely shocking to say the least, guess I can skip payment this month then.......
Your promise to call me has clearly fallen on deaf ears. It has been 4 days since my review, and 4 days since my complaint to your customer care department, and no-one wants to supply me with the sales call. Absolutely shocking to say the least, guess I can skip payment this month then.......
LTILII
Lenie Telling It Like It Is's update19 Apr 2021, 13:51
Reviewer Update
Dear Vodacom,
Your promise to call me has clearly fallen on deaf ears. It has been 4 days since my review, and 4 days since my complaint to your customer care department, and no-one wants to supply me with the sales call. Absolutely shocking to say the least, guess I can skip payment this month then.......
Your promise to call me has clearly fallen on deaf ears. It has been 4 days since my review, and 4 days since my complaint to your customer care department, and no-one wants to supply me with the sales call. Absolutely shocking to say the least, guess I can skip payment this month then.......
Vodacom's replyOfficial
26 Apr 2021, 14:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2021, 14:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,