AM
Alfredo M

1 reviews | Active since Apr 2015

13 Nov 2020, 09:36

Dishonest upgrade marketing by online telemarketers and bills not as per quotes given.

I have 6 data contracts with Vodacom 3 done seperately and another 3 at the same time. When it came to upgrading the 3 done at same time and same price had 3 different prices quoted for the upgrade, which i contested as its the same contract x 3. I now get a bill for the upgrade which is not what i agreed to and another R113 added for 2G monthly additional data which i did not ask for since i upgraded from 5G to 20G, so why would i still add 2G extra? Vodacom is marketing their upgrades with misinformation and total dishonesty. you never get your quote untill you get billed and then its not what you agreed with.

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Replies (1)
Vodacom
Vodacom's reply13 Nov 2020, 10:36
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team