1 reviews | Active since Nov 2022
Dishonest tactics by Vodacom to extend contracts
A Vodacom agent called me at 26 October around 14h10 to discuss a special by Vodacom. Three of my current numbers/ contracts qualified for a reduced monthly subscription and he confirmed that my contract period will not change. I specifically asked about this. I also asked what is the catch? The special was that my monthly amount for all 3 these numbers will be reduced and I will receive a free pocket router. This however seems untrue as I went to check my current contacts and all these new pricings he sold to me as lower offering are higher than what I am currently paying on these contracts. I have received the routers and to my surprise I received a SMS confirming that my contract period was extended. I have e-mailed Vodacom customer service and confirmed that I do not want these upgrades and Vodacom can fetch the routers from me. I am so disappointed with such big and prestigious corporation using these dishonest tactics, and if I had any choice, I would cancel all my contracts with Vodacom. I have been a loyal client for probably 30 years.
I have not received any feedback from Vodacom
Despite several discussions, communication and even loading my complaint, my complaint has still not been resolved.
My one number end of contract date was 30 December 2023 – after the upgrade in October 2022, the end of contract date now still reflect as October 2024 and the price was increased from R84 to R129 per month My second number - end of contract date was 29 November 2023 – after the upgrade in October 2022, the end of contract date now still reflect as October 2024 and the price was increased from R270 to R312.18 per month I have spend hours on the phone to resolve this and I was promised that the upgrades will be cancelled and my billings will be corrected which clearly wasn’t done. Reference number RCO297929
My contracts was extended based on dishonest promises by the agent.
Please can this complaint be resolved as soon as possible.
Despite several discussions, communication and even loading my complaint, my complaint has still not been resolved.
My one number end of contract date was 30 December 2023 – after the upgrade in October 2022, the end of contract date now still reflect as October 2024 and the price was increased from R84 to R129 per month My second number - end of contract date was 29 November 2023 – after the upgrade in October 2022, the end of contract date now still reflect as October 2024 and the price was increased from R270 to R312.18 per month I have spend hours on the phone to resolve this and I was promised that the upgrades will be cancelled and my billings will be corrected which clearly wasn’t done. Reference number RCO297929
My contracts was extended based on dishonest promises by the agent.
Please can this complaint be resolved as soon as possible.