Dishonest social media/compalints consultant,mxm !!

I am tired of Vodacom, on Monday i wrote a review after a consultant failed to assist me with a sim swap, apparently according to them my line/number is a contract which i didn't even know about, the last time i had a cellphone contract with Vodacom is over 5 years, now the lady that handles hello peter complaints advised that i should get a new sim card and she will assist with the sim swap, all i had to do was write the sim card number to her then she'd assist, which i did over 24 hours ago and i was never assisted, i then called into the call center, spoke to rude, unprofessional and *********** staff that couldn't assist me and they even hung up on me. Do i have to beg, pray and go down on my knees to be assisted with the sim card. The service that you'll are giving me is ****py and ****ty. I want my number back, and trust me, after this, i will definetly be porting my number to a better network provider as Vodacom has failed me