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Hendrik G
1 reviews | Active since Jun 2011
21 Jun 2021, 09:55
Dishonest - should be ashamed
Was phoned by Vodacom agent to renew 2 contracts. Promised that I will safe money if I take this new Red plan, because I am a client of Vodacom for over 21 years I was stil on a legacy plan as he called it. So decided to give it a go. Phones was delivered promptly by RAM and then when I looked at my Bill I would see that I am not saving money but will have to fork out over 50% more. This phone agents are ************. I am sending everything back and that will determine if Vodacom is losing a klient of 21 years. Unacceptable to be so dishonest.
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Replies (5)
Vodacom's replyOfficial
21 Jun 2021, 10:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2021, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Hendrik G's updateReviewer Update
21 Jun 2021, 17:22Right it’s end of the day and no call yet by any consultant. Not good
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Hendrik G's update21 Jun 2021, 17:22
Reviewer Update
Right it’s end of the day and no call yet by any consultant. Not good
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Hendrik G's updateReviewer Update
22 Jun 2021, 20:35Do not be fooled by this automated replies from Vodacom. They are worthless. Another day has passed and still no consultant that phoned. Nice one Vodacom on how you feel about a customer that have supported you for over 21 years.
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Hendrik G's update22 Jun 2021, 20:35
Reviewer Update
Do not be fooled by this automated replies from Vodacom. They are worthless. Another day has passed and still no consultant that phoned. Nice one Vodacom on how you feel about a customer that have supported you for over 21 years.
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Hendrik G's updateReviewer Update
25 Jun 2021, 09:56This is still not resolved! Vodacom have send confirmation that they have received the devises and now I guess nothing is going to happen until when? No communication so guess it falls on the customer? Shocking!
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Hendrik G's update25 Jun 2021, 09:56
Reviewer Update
This is still not resolved! Vodacom have send confirmation that they have received the devises and now I guess nothing is going to happen until when? No communication so guess it falls on the customer? Shocking!
HG
Hendrik G's updateReviewer Update
26 Jun 2021, 10:02 You guys have told me you would request my phone number will be removed from future marketing or sales calls. I just received one. Man you guys sure do know how to make a customer dissatisfied. Still waiting for call from consultant.
HG
Hendrik G's update26 Jun 2021, 10:02
Reviewer Update
You guys have told me you would request my phone number will be removed from future marketing or sales calls. I just received one. Man you guys sure do know how to make a customer dissatisfied. Still waiting for call from consultant.