NK
Nceba K
1 reviews | Active since Oct 2015
27 Oct 2022, 13:01
Dishonest Services
We have ordered a Fibre connection and was approved with SO*** on 12/10/2022 till today now router delivered after various follow ups. I've been using *** as from 13/10/2022; 18/10/2022; 24/10/2022 and now they (27/10/2022) gave me new tracking number claiming that my order was closed {SR***) I'm now opting for RAIN cause Vodacom service is not what it used to be, they have poor customer satisfaction skill now.
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Replies (2)NK
Nceba K's updateReviewer Update
27 Oct 2022, 13:23I further enquired with RAM courier services, they do not have my order anywhere Vodacom is lying
NK
Nceba K's update27 Oct 2022, 13:23
Reviewer Update
I further enquired with RAM courier services, they do not have my order anywhere Vodacom is lying
Vodacom's replyOfficial
27 Oct 2022, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Oct 2022, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team