1 reviews | Active since May 2013
Hello Peter ,
henry here I have been loyal to Vodacom network for the past 15 years my line is ********** ,i just experience some kind of dishonest service from Vodacom today,I exchange my 100 points to voice minutes yesterday and the description for changing those points was "100 points 60 minutes for 7 days plus 60 SMS " Because of my experience when I buy promotional 60 minutes for 7 days it will be 60 minutes for each and every day till the 7th day.After I tried to make a call this morning and I realise that my minutes are depleted, when i call Vodacom customer care im told that those minutes are once off valid for 7 days ,But i said to her this confuses me a customer because i bought those minutes under the impression that is 60 *7days, like any other promotion of Vodacom ,I felt robed by Vodacom because they can't hide such information from customers they suppose to say its once off minutes valid for 7 days it was going to be another story,Vodacom can't use double standard for customers its unfair.
Best regards,
Best regards,
Best regards,
Best regards,
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