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Beulah M

1 reviews | Active since May 2013

31 May 2025, 02:50

Dishonest service network

Have called Vodacoms retention side with regards to my fibre account twice. Both times an agreement was made on a discount by Vodacom. Was billed R750 this past week. And yet another empty promise from Vodacoms consultant.

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Replies (2)
Vodacom
Vodacom's reply31 May 2025, 09:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Jun 2025, 13:47
Official
Dear Customer,
 
Thank you for taking our call, as per our discussion, we have provided you with feedback regarding your query.

We have also sent you an updated statement for Account no: I***

We hope this as been helpful

Best Regards,

Consumer Website Team

Best regards,