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Jason D

1 reviews | Active since Nov 2023

12 Nov 2025, 21:45

Dishonest Service

On the 06/10/2025, I called and requested for my address to be updated. The agent advised it was done. Reviewing my recent statement, this was not actioned. Your agent therefore ****. Such a disappointment.

0
Replies (4)
Vodacom
Vodacom's reply13 Nov 2025, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JD
Jason D's update13 Nov 2025, 07:53
Reviewer Update
Such a generic response with no personalisation to it. It remains to be seen whether this can be resolved.
Vodacom
Vodacom's reply13 Nov 2025, 12:47
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 
JD
Jason D's update13 Nov 2025, 14:19
Reviewer Update
Still nothing. Pathetic.