AH
Antoinette H

1 reviews | Active since Jun 2019

01 Jul 2021, 07:53

Dishonest Service

Dishonest Service. I was contacted by the sales department introducing a add on saying I can get 15 Gig data for R185.00 per month. I was then told that I need another sim card for this data. Which I did not understand. Just before the activation of the sim card, I was call by another department telling me that the 15 gig is split up in 3. 5 gig for day time, 5 gig for night time and 5 gig for downloading movies and videos. I told the person that this was not what I was told and that do not want this. Then I was told that this is a new contract to and I was billed for early cancellation. I have spoken to many people over the pass 2 months that promise to rectify the issue. For two months I had to go and reverse the payment. This effect my credit record. Vodacom is dishonest when selling you a product. They do not revel all details and are misleading. As soon as my current contract are up I am changing to another cellphone service provider.

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2021, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team