Dishonest sales reps and unauthorised debit orders (basically *****ing money from my account) !!!

I was misled by one of their sales reps in October 2022. I did not sign into any contract with them. They offered a 30 day free interim LTE. The sales rep **** and told me I would be able to use the fibre immediately after the installation. Every time I would avail myself for the installation he would ALWAYS have excuses. Eventually they came for the installation and to my surprise I was told that I would only be able to use the fibre in January or February 2023. The connectivity of the LTE was either too slow or bad so I decided to cancel before they would start billing me.

Fast forward to 4 January 2023, there was an unauthorised debit order on my account which I reversed. I did not follow up on that.

So my problem is that now I can’t enter into another deal with another service provider as this unauthorised debit order is affecting my credit checks.

I called them literally 20 minutes ago and the accounts/billing department just sent me from one consultant to another without assisting me.