LW
Llewelyn W

1 reviews | Active since Nov 2013

06 Jan 2020, 19:42

DISHONEST MONDO Vodacom Rewards Representative

Some exciting news for Pensioners and customers who have had their number for a long time, like 15 years, you are apparently a PLATINUM Member a qualify for amazing deals, and at a little extra cost you will not have upgrades done on your existing numbers, but will be given two new SIM cards which you don’t really need. Apparently this was a Christmas Special for 2019 to thank this handful of Platinum Members for their loyalty. The contact person is THIEL, from MONDO, representing Vodacom Rewards, and can be contacted on ***. He said that he would confirm this amazing deal on email or sms which of course did not happen, because there is no such thing as Platinum Members. REF *** I have the audio to prove this. I can forward this to Pensioners to hear the utter nonsense coming from THIEL. (Vodacom Gateway confirmed there is no Platinum Members Loyalty Program)

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Replies (2)
Vodacom
Vodacom's reply07 Jan 2020, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
LW
Llewelyn W's update07 Jan 2020, 12:30
Reviewer Update
I I have been waiting since the beginning of December 2019 for this to be resolved. Surprise this year Vodacom so I can compliment you on helping your Platinum member. Thank you.