VS
Valencia S

1 reviews | Active since Nov 2016

09 Nov 2016, 09:48

Dishonest , Miss leading , Incompetant Vodacom

<p>i am very disappointed at Vodacom , this thing started end of July 2016 when they did not debit my account as per normal , when i called to find out why they haven't debited my accoun they told me that it reflects that i am a client that pays cash . which is not true , when i asked that they activate my debit order they told me that they are offline. all of a sudden they are now debiting my account with more then what we agreed upon , debit order has increased from R218 to R273 without making any communication to me about the increase , worse part they blocked my sim cards , added to that now i am listed as a slow payer because of them . they pulled my name right through the mud . i am devistated at this and i want them to fix this , and compensate me for all the stressed they caused ,</p>

0
Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team