Hellopeter
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IG
Ingo G

1 reviews | Active since Apr 2025

02 May 2025, 06:51

Dishonest marketing

Vodacom has caught me with their clever tracking and marketing system. When a 3rd party call center offered me an upgrade on my contract they made it sound like it was a well deserved deal after 30 years with them. All they did was get more money for less and they quietly closed my 3 previous complaints without resolving the issues. Very dishonest practise and not taking responsibility.

0
Replies (3)
Vodacom
Vodacom's reply02 May 2025, 07:26
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

IG
Ingo G's update02 May 2025, 18:33
Reviewer Update
The agent failed to explain that the new contract would not have the
R280 worth of airtime, but 50min
voice instead. I am not interested in voice as it is not flexible for when I am getting better communication with data.
Today I have also had a call from Dean, a representative of the hellopeter team and as I am a pilot, I could not take the call at the time.
How do I contact a person like Dean
as he used the no. ***
which is not his direct line ?

Vodacom
Vodacom's reply03 May 2025, 18:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team