Dishonest ********* markertin

Dishones business transcetion on 14 January I activated accidental cover under the impression that it will cover all acidental damage on the phone. Apon reciving the contract I reliesed that the accidental cover only cover the damage between R5001-R10000. Which for me doesnot make sense as the covered gadget's price is below R5000 upon realising this I called Vodacom ( 17 January 2025) isurence and ask them to cancel it they promissed that they are cancelling. on Wednesday day 05 February when I check my statement from vodacom I realised that i'm charged for inssurence. I called customermer care which they told me that insurence was never cancelled and they refered me to insurence devivion when I called them they firstly denined any records of cancellation after insisting that I have they finally agree that the cancellation was lodged and cancellation department did not action it. They said they are excalating it the consultatn promised that cancellation department is busy with it and I will recieve sms confirming cancellation before close of business. todat 08 February I called customer care to confirm if it cancelled as i did not recieve sms they saiid its not cancelled and they refered me back to insurence department. I talked to a consultant by the name of Nonhlandla who said she is esclalating to team leader to check I requested to be sent to callelation department and she said they dont have direct number i reguested reference number she refused saying call recording and her name can be used as reference