1 reviews | Active since Aug 2012

07 Oct 2016, 14:55

Dishonest Lying Legal Collections Department

<p>I paid off my Vodacom arrears account of R1031-00 during July 2016. Vodacom even sent me a statement that my account is paid in full and that I dont owe them a cent. Unfortunately now they claim thatI still owe them subscription fees for which I never received the privalege of an open line to make and receive calls. How dfo you pay for something I never received. Mr. Reggy Porogo who now claims that I still owe them money never condcted the telephonicinterview when my payment arrangements was finalized. I clearly indicated that i dont want to continue with the service and that i will pay them what I owe them. I have now paid them in full and I ecspect them to remove my name from theTrans Union Credit Bureau with immediate effect. Go and listen to your recorded payment arragement with me and ensure that you clear my Credit report common Reggy Porogo be a man and be honest that you made a mistake by degrading my honor and dignity by leaving my name with Trans union I dont expect this type of dishonest and unreliable service from vodacom this is not the way I used to know Mr. alla Knot Craig when I was working in Midrand</p>

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team