sH
sanjith H

1 reviews | Active since Jun 2018

13 May 2019, 07:38

DISHONEST ********** VODACOM

vodacom is one difficult business to deal with. the consultant who assisted me by the name zandile was extremely professional and friendly so i would give her a 5 for her services. i app**** for a contract and was approved. however because my credit score was low they told me they couldn't approve me for a R350,00 device id have to take a lower device which was fine until they decide to add a compulsory data/sms/airtime package which brings the total amount to over R500,00. i completely fail to understand vodacoms competence. a clients credit score is low so you cannot give them an expensive device rather you give them a cheaper device which then happens to be more than what they were initially declined for to make matters worse i canceled every thing telephonically and thereafter sent an email to vodacom. I did not recieve any response from them BUT I WAS DEBITED. YES I WAS DEBITED FOR SOMETHING I DID NOT AGREE TOO OR RECIEVE. when i emailed them for a refund which was friday i did not recieve any response and up untill now i did not recieve the refund. their service is pathetic. i never want to have any dealings with this company. Do not conduct business responsibly or ethically. *****S

0
Replies (2)
Vodacom
Vodacom's reply13 May 2019, 07:47
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 May 2019, 12:07
Official
Dear Sanjith, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim). 

Regards, 
Vodacom Consumer Website Team