CK
Chris K

1 reviews | Active since Aug 2012

25 May 2026, 08:12

dishonest, disengeuous, cover up, overcharge, no service, imconpetent, untrained, unhelpful, no care attitude.

Beware of Vodacom - they charge you for a phone during a contract period, and once the contract period is over, the billing is supposed to go onto a monthly bill, LESS the phone amount that was amortised in the contract period, vodacom continue charging you the full amount including a portion to pay of the phone which is already paid for - i lodged an enquiry through the east rand mall branch three times, and got not a single reply to the emails sent to the manager and staff members over a two week period. I then spoke with a Kelly May on the phone who said she would sort this out, and two weeks have passed and still no resolution - if you take out a contract with vodacom, YOU WILL LOSE MONEY - BEWARE>

0
Replies (2)
Vodacom
Vodacom's reply25 May 2026, 12:57
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CK
Chris K's update25 May 2026, 13:06
Reviewer Update
Automated response - i wont hold my breath!