DISHONEST DEALINGS

VODACOM CUSTOMER CARE H/O referred me to VODACOM CUSTOMER CARE Gateway (VCC) where i could hand my phone in due to overheating and i would get a replacement phone for the period. At 09:10 when they opened I was told that if its the battery it will cost R500-R600.00 and a software reinstall R800.00 and it would take min 2 days.I asked for a replacement iphone and the manager Malcom said they don't have loan phones!! I pleaded to have the phone fixed urgently please because its my only way of doing business and finally the manager said that by 12:00 it would be done.At 12:00 i called to follow up as no one had contacted me and was told that it was the battery and cost of R1102.00. Frustrated i asked to please go ahead and they said that all repairs had to be paid upfront but the Job Card says on collection. Couldn't reason with her any longer over the phone and was forced to go in a 3rd time from Ballito, to pay before they could go ahead. After the payment was made she conveniently said that it would only be ready the next day!! Frustrated i asked for the Manager and she rep**** that the manager and the technicians where out for the day (13:15) and nothing i could do. I left