AL
Angelo L
1 reviews | Active since Oct 2018
03 Dec 2019, 10:27
Dishonest!
Good day
So 2 weeks ago i received a phone call from Vodacom. Saying that they have a special offer for me receiving more on contract for a little extra per month. The guy that i spoke to said that i don't need to worry all calls are recorded and that if there is any problems i can phone.
This morning hanging for 30 odd minutes on Vodacom customer care - spoke to a rude and unhelpful lady.
Point is they phone and try to sell new packages and don’t keep to the agreement. It makes me sick paying for a service and having a good record at this place and get taken for a ride
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 10:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AL
Angelo L's updateReviewer Update
05 Feb 2020, 23:23After 2 months and the issue still has not been resolved!
AL
Angelo L's update05 Feb 2020, 23:23
Reviewer Update
After 2 months and the issue still has not been resolved!