Dishonest customer service

To whom it may concern I am utterly disgusted and disappointed with the level of dishonesty and lack of integrity that a specific staff member has. A lady by the name of Fathima called & offered me a sim only contract on the 11/12 feb 2019. I agreed to the contract for R119 pm and I would get R165 airtime. We concluded the contract & we agreed on a debit date of the 27th of feb. She then told me about cli that I would have to activate at no extra cost, which later turns out that I am going to have to pay for. Upon hearing this I asked for this contract to be cancelled because the lady deceived me into thinking there won't be extra charges. Only to receive a message today from Vodacom of a failed debit on my account which was astonishing to me because firstly it's not the date we agreed on & secondly to my knowledge I have cancelled this already. This lady Fathima failed to explain to me that I will have to pay activation costs also, 24 hours after contract commences. I would never have agreed to this if she was completely honest with me because I knew my account did not have any funds at that moment. Calls are supposedly recorded so I want this matter to be dealt with immediately, this lady should face serious repercussions for deceiving me in this disgusting manner. Now I need to pay penalties for you guys not receiving funds in my account on a day that we did not agree on? Is that fair to me, is this how Vodacom treats their customers now? I am disgusted, I need this issue dealt with immediate effect. This is not how you treat loyal customers for years. Sthembile Zwane