1 reviews | Active since May 2017

20 Jul 2017, 14:01

Dishonest customer service

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">Vodacom has been bullying me with an outstanding amount of +-400.00 which was billed on my contract after it ended. They have made me look bad on credit bureau by saying I am a bad payer. I have sent many emails and called. The call centre escalates the matter but nothing gets done about it. This is a warning to also have a legal plan when you are dealing with Vodacom. You are promised a lot yet the only commitment they seem to have is to rob people. The only contract I have now ends in August, cant wait to part ways with this ******.</span></p>

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2017, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team