Dishonest Company

On the 24th November 2017 I conducted a telephonic upgrade with Vodacom using the 082111 number. I spoke to a lady who told me that because I was doing the upgrade on Black Friday that Vodacom was giving me an additional 6GB of data for free for 24 months. Obviously I found this unbelievable and confirmed this with her which she responded that it was correct and I would be getting this deal.

On the 1st of December I contacted Vodacom to find out when the cellphone would be delivered but they informed me that because the phone was in such high demand (iPhone X) there would be a delay of about 2 weeks. I then called stores and sourced one at Cellucity at Mall of Africa and went there. Whilst en route I call Vodacom to say that if I did an upgrade in store would it affect the 6GB of free data I was promised and the woman I spoke to confirmed that it would not because it had been loaded onto the system and processed so it therefore did not matter how I got the upgrade. I confirmed it was a recorded line and what she was telling me was correct and she confirmed this so owning to that I did the upgrade.

I then received my promised 6GB of data for the month of December and the same for January however on the 1 February I noticed that the data was missing. I then made a call to Vodacom call center using 082111 and spoke to someone who said they would escalate this issue but saw nothing on the system (reference number: 1- ********** ********** ). I was promised by the call taker that I would receive a feedback call within 3 working days. Yesterday (6 February) I still had not received a call so I call the call center again on 082111 and requested the feedback. The person who I spoke to said the call had been closed and that I would not be getting the data. So of course I was upset and was then transferred to a lady by the name if Tandazane (excuse my spelling) and she said that she would speak to her supervisor and would pull the recorded calls and get back to me later that day. Today (7 February) I still have not heard from her so I called the center again and again there was no record of this. The lady I spoke to seemed unwilling to help me and just said she would log a call (reference number: 1- ********** ********** ).

This is not the first time I have had issues with Vodacom where they have promised things over a recorded line and have not delivered. I pay a lot of money every month and I should not get the service I do.

Please can this be escalated and contact me on ********** 812

Regards,

An extremely frustrated client