Dishonest Call Centre Staff resulting in Poor service delivery

<p>I upgraded one of my four contracts with Vodacom. My wife was not satisfied with the handset (XL Lumia 950) and as there is a 14 day return policy that states:</p> <p> </p> <p>"Should you not be completely satisfied with your purchase within 14 days of delivery, kindly contact us on ********** . Vodacom will arrange for collection and a full refund of your purchase provided that:</p> <p> </p> <p>The product is undamaged and in the original packaging.<br />The product is returned as a complete sales unit including all accessories and other promotional items if any.<br />All costs of airtime usage will be deducted from the amounts refunded.</p> <p> </p> <p>my wife would prefer the smaller Lumia 950 handset. </p> <p> </p> <p>Now my wfe has not once used the larger phone so it conforms to all the specifications stated above.</p> <p> </p> <p>I have forgotten exactly how many times I phoned the 1945 numberto arrange for the phone to be returned (conservatively I have phoned at leasr four times) and everytime the staff member at the call centre promises me that a return order has been arraned and the phone will be collected within the next 24 to 48 hrs. I kindly rated all these staff members favourably after they made these dishonest promises about the return of the phone. Nothing has happened and my wife is still sitting with the over-sized phone.</p> <p> </p> <p>I have been a loyal patron of Vodacom for over 10 years and I have four contracts with Vodacom. I find it completely unacceptable to be **** to by the Call Centre Staff, to wait so long for the desired upgrade to be provided and that Vodacom cannot live up to the 14 day return policy as stated above.</p> <p> </p> <p>After 10 years with Vodacom, I have come to expect more from Vodacom. Please live up to the expectations you have created and sort this out!</p> <p> </p> <p>Thanks</p>