ZE
Zeyn E
1 reviews | Active since Jul 2020
02 Dec 2023, 09:02
Dishonest call centre agent
I have been with Vodacom for 28 years and decided to cancel my contracts with them based on the level of dishonesty of their call centre agents. They quote you verbally on a great deal but when the contract is read, its not what was quoted. I had experienced this on three different occasions. Please review your call centre agent calls. They are dishonest and unprofessional. Dealt with an Agent named Dean on 2 December 2023 at 8h30.
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Replies (1)Vodacom's replyOfficial
04 Dec 2023, 09:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
