SF
Sanri F

1 reviews | Active since Apr 2017

31 Oct 2019, 09:54

Dishonest Billing of Data

For the past 9 months Vodacom has been grossly overcharging me on my once-off data purchases. I raised a billing dispute on the 31st of August 2019, which to date has not been resolved. Vodacom keeps promising to call me, but they never do. Last month's invoice AGAIN had an overcharge on once off data purchases. I would advise all Vodacom customers to review their invoices to ensure that the correct amount is being charged.

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2019, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team