1 reviews | Active since Sept 2017
Dishonest billing and exploitation of customers!!
I noticed now that I have been billed for VODAFONE LIVE SUBSCRIPTION as well as CONTENT SERVICES... which I know nothing about!!! With my previous 24-month contract period the same thing happened and when I spoke to the Call Centre then, they said that you can only get subscription if YOU do it from your phone... so they refused to refund me!!! :-(
This time I want to be refunded every cent that has been deducted from my account, because I certainly DID NOT subscribed to any value added services!!!
THIS IS WHAT WAS DEDUCTED (sadly I don't have access to older invoices to check): MONTH CONTENT SERVICES VODAFONE LIVE TOTAL 09/2017 R84-00 R60-06 R144-06 08/2017 R104-38 R136-09 R240-47 07/2017 R256-62 R136-09 R392-71 06/2017 R319-28 R127-31 R446-59 05/2017 R399-10 R131-70 R530-80 04/2017 R36-84 R109-75 R146-59 01/2017 R0-87 R0-00 R0-87 12/2016 R8-70 R0-00 R8-70 TOTAL: R1910-79!!!!
If I don't get a satisfactory answer from Vodacom, I will most definately take it to the small claims court.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
