RL
Ronel L

1 reviews | Active since Sept 2017

13 Sept 2017, 13:56

Dishonest billing and exploitation of customers!!

I noticed now that I have been billed for VODAFONE LIVE SUBSCRIPTION as well as CONTENT SERVICES... which I know nothing about!!! With my previous 24-month contract period the same thing happened and when I spoke to the Call Centre then, they said that you can only get subscription if YOU do it from your phone... so they refused to refund me!!! :-(

This time I want to be refunded every cent that has been deducted from my account, because I certainly DID NOT subscribed to any value added services!!!

THIS IS WHAT WAS DEDUCTED (sadly I don't have access to older invoices to check): MONTH CONTENT SERVICES VODAFONE LIVE TOTAL 09/2017 R84-00 R60-06 R144-06 08/2017 R104-38 R136-09 R240-47 07/2017 R256-62 R136-09 R392-71 06/2017 R319-28 R127-31 R446-59 05/2017 R399-10 R131-70 R530-80 04/2017 R36-84 R109-75 R146-59 01/2017 R0-87 R0-00 R0-87 12/2016 R8-70 R0-00 R8-70 TOTAL: R1910-79!!!!

If I don't get a satisfactory answer from Vodacom, I will most definately take it to the small claims court.

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2017, 14:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Sept 2017, 06:52
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team