LG
Laticia G

1 reviews | Active since Sept 2017

16 Sept 2017, 15:43

Dishonest Billing

I took out 2 contracts for myself and my son. To make a long story short , I closed my sons contract in 2014/5 and cancelled it as required. I renewed mine and the contract ended at the start of this year but I paid up and closed the contract in December 2016. I then receive a letter of demand from VVM collections saying I owe R1263.00 to Vodacom. I then request to know the origin of the amount for which they gave me 3 different explanations on 3 different occasions. I sent them my final payments which show that I owe nothing to Vodacom as mine and my sons billing was always on 1 statement. I then call Vodacom who then mails me a statement showing my account as being 30 odd cents in a credit and there was no further billing as I had cancelled the contract. I then went back to VVM who contacts Vodacom , who then sends them a breakdown showing a R1000.00 that was billed on my sons account which I ended in 2014/5. I was never sent an account , the amount never appeared on any statement and Vodacom never called me or made me aware at any time that such an amount existed. I then call their customer service , who refers me to legal , who refers me to VVM saying they cannot assist because they have no info regarding this matter. I am appalled at the total lack of service and dishonesty from Vodacom and feel harassed by VVM who constantly send me emails demanding payment. I cannot pay twice and I cannot pay for something that no one can give me an explanation for.

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Replies (3)
Vodacom
Vodacom's reply17 Sept 2017, 06:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LG
Laticia G's update19 Sept 2017, 11:26
Reviewer Update
i am still waiting to be contacted
Vodacom
Vodacom's reply26 Sept 2017, 12:57
Official

Good Day,

Thank you for taking the time to voice your enquiry.

Kindly note that this matter was addressed.

Regards

RO

Best regards,