DISHONEST AND UNFAIR PROVISION OF SERVICE

I am on a 3GB contract plan and this month, today actually my remaining data just vanished off the face of the earth. This came to my attention after I received a notification sms from Vodacom indicating that I had less than 3MB remaining on my account. What is funny is just this morning before my internet browsing session I checked my balance and I still had more than 200 MB remaining. The other concerning fact is that I then went back to my data usage settings and from the 1st of the month till today, I had only used 2.64 GB of data, I further checked the data usage from 20th till today it indicates that the data used was 132 MB. This is frustrating because I use this data from month to month and do not change anything about my settings but this happens. Its appalling because my data is seldom used to an extent that most months I forfeit what is usually left when new data is loaded beginning of the month.<br> <br> I called the customer care and the consultant I spoke to could not even give me a clear description of what transpired. Its unacceptable because you put me in a position where I feel you are *****ing from me indirectly. I need this matter sorted out ASAP and my data refunded