Dishonest and poor service

It should maybe be, noVOnoDAnoCOM? A few months ago, their tower in our area went down and did not come back, it was impossible to report the outage to this amteurish outfit, since they blocked my cell number to reach them, three or four weeks of piddlin poor service and eventually the tower came back.

Well, Thursday the 27th of June, "Eksdom", another great example of a company we might be better off without, pulled the plug on this area at around 06:00 in the morning for "maintenance", I never saw any "Eksdom maintaniners" all day and at around 13:00 or so, the noVOnoDAnoCOM tower died again, "Eksdom" came back around 18:00, but no cell network... I eventually reported it with the usual bull in play, I have to prove who I am to the special class graduate on the companies end, what that proved I'd like to know, either way, I was promised that a manager would contact me withing 24 hours. noVOnoDAnoCOM, lived up to their new name, there was no VOice possible, until Monday the 1st of July via the tower in question, there was no DATA possible until Monday the 1st of July via the tower in question and there certainly was no COmmunication from this poor excuse of a network operator in the form of a manager calling me to address the issues. 1. Why do they not monitor their infrastructure? Since they don't why don't they pay the customer reporting this kind of outage that they should catch before the customers do, a bounty of 3 months off on his bill or some such? and don't make the customer jump through hoops to verify who he is, you should see that the reporting of the tower being down is correct and instead of messing the customer about you should be grateful, else next time the customer may say, heck they don't care, let me and my mates pull over the tower and deliver it to the local s**** metal merchant for a bounty, since noVOnoDAnoCOM seem to not need it anymore... 2. Should this kind of outage not deserve priority and even weekend attention from your end? 3. Since the usual story of "a manage" or "a technical person" will be in contact within 24 hours seems to be bullsheet, since not once has that story ended up being true in reality, we can conclude that Vodacom only employs ****s and dishonest people, I suppose and we should probably treat them as such? Yes?