Dishonest and poor service

I’ve with Vodacom since 2014 and I have about 6 contracts with them. On myself and my wife’s numbers we get data and minutes, both number were eligible for upgrades from in October 2025, when they called me I specifically told them that to did not want the minutes to fall away and they assured me that they wouldn’t. Now on the 1st of December I got the shock of my life when myself and my wife make calls, why? Because the minutes had fallen. I called them and requested that they reverse the upgrades because I had not given consent to this, I even asked them to listen to the call recording during the upgrade and they said it would take too long so they’d just go ahead and reverse the upgrade.

I kept calling to make a follow up but everyone sounded surprised each time I called. Eventually I talked to someone who said they had processed the reversal and I’d get my minutes back by the first of Jan 2026, come the first of Jan nothing had changed. I’ve been calling and calling now but I keep getting transferred from one person to the other but no one is able to assist me. Now I’ve been buying minutes every single day since the first of December 2025 and killing my pocket.