AA
Avron A

1 reviews | Active since May 2013

05 Jan 2022, 11:45

Dishonest and misleading Vodacom.

I have had an utterly bad experience from a dishonest and misleading Vodacom. I received a call from Vodacom before black Friday offering me a good deal if I upgrade. I agree. After receiving no response for 2 weeks I call to enquire and get told that the agent was not supposed to offer me the deal and they are investigating. The order then gets abruptly cancelled without any notification to me. A week later I call to cancel my contract. They ask if the can do a deal match. I agree and even email them a similar Telkom deal on the iStore site. 5 days later I enquire about an update and get told someone will call me that day. 2 Days later nothing. When I call them today, I get put on hold and the call gets cut off after about 3 minutes. They are now making it even difficult to cancel my contract.

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Replies (2)
Vodacom
Vodacom's reply05 Jan 2022, 15:05
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AA
Avron A's update05 Jan 2022, 16:49
Reviewer Update
The contract was cancelled after receiving no responses from vodacom. You never got back to me regarding the deal match. This is besides the bad experience from being offered a black friday deal that was automatically cancelled without any notification. Really bad way to handle a loyal customer for years.