Dishonest and Misleading Vodacom

Hello Peter,

I hereby advise that my query is still not resolved.

I confirm that I received 2 phone calls from Vodacom consultants on the day I posted my review and the next day.

Each consultant asked me to rely my story again and that they'll call me back. But they didn't.

The worst is that I still don't have the recording of the contract agreement. They also hadn't listened to it themselves before they called me to resolution. That's why they said they'll call me back.

I further advise that I have been paying (rounded to R150 for the R143.75) agreed amount every month as per the initial agreement with the contract extension consultant.

I had received about 4 or 5 calls from the collections department and I told them the account is in dispute. They would then try to assist me by transferring me to retentions/cancellation departments but as soon as they go off the line the retention/cancellation consultant would "mistakenly" drop my call and I have to call them back

At this moment Vodacom suspended my lines so I cannot use the phones & data. I'm so frustrated as I use one of the lines for banking.

I wish they would agree to cancel the contract extra/renewal so I can go on prepaid or to another network.

Very Disappointedat Vodacom.