Dishonest and lazy after sales

<p>I recieved a call from Vodacom on the 7th of November 2016 about a deal on a internet bundle package of 5 Gig for R150 per month. The Sales Agent informed me that if I do not accept the deal after delivery of the package then I can call Vodacom and they will send the courier to fetch the package and I won't be charged extra on my existing contract. After recieving the package and contemplating if I want to keep it or not I decided to send it back. I called Vodacom again on the 16th Of November 2016 to cancel the deal, Which they informed me that they will send a courier to come and fetch it in 7 to 10 working days. I called again on the 22nd of November 2016 to ask when the courier will be arriving to fetch the package and again after confirming the adress of pick up they informed me 7 to 10 working days for the courier to come and fetch the package. Its now the 7th Of December 2016 and still no courier came to pick up the device package and from my existing contract that I have with vodacom of R388.49 they charged me now R787.15 which is R398,66 more. And the special deal was for 5 GIG R150 extra on my existing contract. That is ***** being practised by a BIG COMPANY. I have recordings on all the calls made on these dates and will be taking it further.</p>