Dishonest and completely NON-Helpful Call Center personnel

On 27/02/2025 @ 12:47 I called Vodacom call centre on 082135 to cancel my cell phone contract. I spoke with Vuyaseka and asked her to cancel my contract, she asked why and I told her I want to go prepaid. She tried to convince me to keep my contract because prepaid is very expensive. I told her all I need is her assistance to cancel the contract and twice again she asked why do I want to cancel and I responded I already told you, please cancel my contract, I want to keep my cell phone number, just cancel the contract. After 8m32s we hung up.

On Friday 28/02/2025 @ 02:28 am I received a SMS that my upgrade order *** has been completed and has been extended to 28/02/2027. Against my will she decided to upgrade and that is dishonesty and theft as I didn't request the upgrade but rather cancellation. No integrity, what a disgrace.

In a normal workplace she will be dismissed for theft , dishonesty and for bringing the company’s name into disrepute, but no, she got rewarded.

A call is logged to investigate (ref nr. ***) to listen to the recording and the following feedback was given, "they can only close the call at the end of March and thereafter cancel the contract". As already asked to Vodacom without any clear response, I once again ask WHY since the cancellation month is March now they only want to close/cancel end of March.

Desperate times called for desperate measures. therefore, Mr CEO, CFO and call centre of Vodacom, for all the inconvenience and frustration caused by your dishonest call centre consultants, I reversed the Feb payment and I will pay my account in full, thus Feb & March AFTER confirmation of cancellation of the contract with cancellation date 31/03/2025. This poor Vodacom Support and Call Centre service will be made known to everyone I come into contact with.

What a disappointing experience. Shame on you Vodacom