Dishonest advertising and lack of transparency

Pretty **** poor response by Vodacom last few days.

Considering I have been a client for 15 years I expected better treatment.

I get told I can upgrade. I go for the upgrade. Then get told Im still liable for the old handset despite being told Im due for an upgrade.

Who in their right mind would pay 2 handsets? Thats not and upgrade despite what the arrogant patronising social media agent told me over the phone.

Its false advertising and nothing more. Hiding behind business rules and terms & conditions is nonsense. Fun fact, you only find this out when you go to the store to do the paperwork for the upgrade.

Look at the message "due for an upgrade" not "can as a special favour"..."DUE".

Then I'm told by the agent its an optional upgrad before co tract end date.

Either its an upgrade or its not. Telling a client its an upgrade but they will still pay the old contract is not an upgrade despite what the arrogant agent said.

At least then be honest and tell the clients they arent due yet.

Pathetic attempt at misleading clients.