KM
Kessy M
1 reviews | Active since Aug 2018
30 Jun 2023, 14:40
Dishonest about contracts
My contract was extended without my permission. I was informed that my contract was for 2 years and now I'm informed by someone from upgrades that my contract ends in 2025. Since calls are being recorded, please send me the recording when my last contract was taken up as I need to log this with the Ombudsman. Your sales team are dishonest when selling your products. I also want to cancel the both Sims and just pay until I settle and close this account. I don't want anything to be loaded on the Sims. I will forfeit whatever benefits and just pay until I can cancel the contact.
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Replies (2)
Vodacom's replyOfficial
02 Jul 2023, 10:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jul 2023, 10:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jul 2023, 11:10 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2023, 11:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query was resolved. Regards Consumer Website Team
Best regards,