JL
Jacques L
1 reviews | Active since Aug 2022
30 Apr 2024, 05:20
Dishonest
My contract was upgraded, but some information was omitted on the telephone that I’m not happy with. It’s is a LTE wifi contract. FUP was not previously on my contract. Contract Cover Plus was also added to my plan which I did not agree to.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Apr 2024, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2024, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JL
Jacques L's updateReviewer Update
08 May 2024, 12:40Good day,
Please advise why I am still being invoiced for the service that was not requested and cancelled. Also being charged pro-rata, but my service didn't work on that day.
Please advise why I am still being invoiced for the service that was not requested and cancelled. Also being charged pro-rata, but my service didn't work on that day.
JL
Jacques L's update08 May 2024, 12:40
Reviewer Update
Good day,
Please advise why I am still being invoiced for the service that was not requested and cancelled. Also being charged pro-rata, but my service didn't work on that day.
Please advise why I am still being invoiced for the service that was not requested and cancelled. Also being charged pro-rata, but my service didn't work on that day.
JL
Jacques L's updateReviewer Update
08 May 2024, 12:41image.png 59.39 KB
JL
Jacques L's update08 May 2024, 12:41
Reviewer Update
image.png 59.39 KB