Disheartening service from Vodacom

I have been struggling with network coverage in my area for over a year. The Magiesdal tower is faulty and every time I log a query, it gets fixed for a short period and then the same problem occurs again. Customer care can't effectively access the history of my accounts to see the issue. It is like the history is often just nonexistent. Supervisors promise to call me back but then I am left to call them again to follow up. They apparently fixed the network tower 2 weeks ago but now I am without network again just a few days down the line. Called this morning only to hear no one knows the supervisors I previously conversed with. Had to re-log the same query. I gave GPS coordinates several times and with the previous occurance, a consultant informed me that the notes say I did not give coordinates, the query was just closed thereafter. No one is resolving the problem. All I get is quick fixes and more problems.