Disheartened, disappointed, depressed, disillusioned, irate with Vodacom

Dear HelloPeter & Vodacom,

Further to my review dated 22nd Nov 2024 and Vodacom's reply dated 23rd Nov @ 11h28 with their apology - LIES....LIES...LIES...LIES....

My first call to Vodacom to log a complaint was on Sunday 17th Nov 2024 has all been in vain!!!! Today, Tuesday, 10th Dec 2024, TWENTY THREE DAYS LATER, - MY PROBLEM HAS NOT BEEN RESOLVED!!! No WiFi, - me, my spouse and my daughter have been buying data on a daily/weekly basis and my Vodacom debit order went off swiftly at the end of November and I have already received my December Account!!!!!

I have been with Vodacom for many-many-years and currently have three cellphone contracts with them. I challenge Vodacom to check my phone log to see how many calls/how much wasted hours I spent on my cell calling Vodacom *** - please please, I implore them to check my cellphone log and especially the recordings. They will hear how I even succumbed to tears of disappointment and frustration with Vodacom. I was admitted to The Glynnwood Hospital with a mild heart attack on Monday 2nd December with stress which was partially caused by my stress with Vodacom.

I have already cancelled my WiFi account with Darshnie at their retention department...Please also check the recordings for these calls.... AND will be terminating all three of my cellphone contracts with Vodacom as and when the contracts come to an end and will be moving to MTN. In fact, my main mobile number starts with 083 which is MTN but I moved to Vodacom a few years back and continued to use the same number.

Thank you HelloPeter for giving us the platform to raise our objections/complaints and disappointment with supposedly...."Vodacom Group Limited is a South African mobile communications company, providing voice, messaging, data and converged services to over 130 million customers across Africa."