Disguting - 22 days waiting for repair quote

I took my I phone 6 to Vodacom Menlyn for a screen repair quote on 21 March ( ref ***). They indicated they would send me the quote. The contacted me to tell me they the screen repair would void my warranty - they had to send it to the advance repair centre who would quote and get back to me.<br> <br> After 2 weeks of following (***) up I was advised that they cannot send me the quote - I must go back to Menlyn to sign the quote. This is ridiculous! But off I went to Menlyn Sat. Menlyn repairs now has 2 desks in a new shop near checkers. After standing in a queue for more than an hour I had not moved 1 place and left. Sunday I hauled myself back to Menlyn ( more than 50km from my home). There were lots of very bored looking sale consultants and a repair queue again standing out of the door. I askeda gentlemen in an KLG shirt if I needed to stand in the queue to get a quote printed...he indicated that no one else can help. I asked to speak to the store manager, someone came and informed me that no one else could help as the only rented 2 desks from them and that they had no manager. again an hour later I had not moved and had to leave. How do I get my phone repaired or returned