Disgustingly poor service from Vodacom

<p>I have now trying for more than 10 working days to do an upgrade on my cell phone contract, the whare house did not have the correct phone in stock so requested for the transaction to be cancelled so i can go into the Nelspruit branch to do a new upgrade as they has stock, they dispatched the wrong phone despite my request not to send me the phone, I was told they would call me back to confirm the cancellation, that never happened, I went into the Vodacon branch in Nelspruit on13.01.2017 and was denied upgrade because the pone has not been returned to the wharehouse by Ram couriers.I called the Vodacom cancellation department and spoke to a line manager and he told me by Tuesday I will be able to go into any Vodacom branch to do an upgrade, he said he will call me back to confirm all is in order but never id so. I again went into the Nelspruit branch on Tuesday and was again denied thye opportunity to do and upgrade. I then called the cncellation department daily and had no success to resolve this, yesterday a line manager tyold me it is a IT rellated problem on the system and he would relove it and come back to me, he never did. All these calls have been recorded.This morning I have called the cancellation department again 4 times either cut off or put on hold for nearlt 2 hours now. This is the worst customerservice I have ever experienced in my life.</p> <p> </p> <p>Vodacom is the most pathetic cell phone come in South Africa</p>